If you are using Gestix Cloud or Gestix SaaS, over the Internet, then you just have to contact the technical support by email and make your request (http://gestix.com/go/contact)
Recover password on a Gestix Download installation.
Since the software is installed on your computer, the recovery has to be performed from the operating system command line.
Open Finder / Applications / Terminal and issue the following command:
/usr/local/mysql/bin/mysql -u gestix gnet_db --execute="Insert into sys_users (usr_name,usr_code,usr_pw,usr_disabled,usr_priv) VALUES ('temporario','temporario','[ana[',0,1);"
Then enter in Gestix using the following information:Login: temporario
Then you should go to the Admin | Users menu and change your password. Delete the temporario user account when done.